Rebecca Sheridan

Chicago, IL

Hospitality

Pediatrix Medical Group Feb 2014 - Oct 2014
Hearing Screener The Sheridan Home Feb 2014 - Oct 2014
Mom The Standard Club Aug 2000 - Sep 2008
Catering Manager

Michigan State University 1996 - 2000
Michigan State University;;1996 – 2000;

Customer Service, Account Management, Hospitality, Event Planning, Marketing Communications, Marketing Strategy, Event Management, Social Media Marketing, Hotels, Online Marketing, Sales, Microsoft Office, Hospitality Industry, Sales Management, Inventory Management, Contract Negotiation, Direct Marketing, Fundraising, Marketing, Social Networking, Microsoft Word, Online Advertising, Team Leadership, Social Media, Strategic Planning, Team Building, Budgets, Hospitality Management, Advertising, Management, Business Development, Leadership, Food and Beverage, Customer Satisfaction, Training

Washington, DC

Program Development

Abt Associates
Senior Finance and Contract Manager Ibm Oct 2002 - Mar 2006
Financial Manager, International Division Pwc Sep 2001 - Oct 2002
Financial Manager, International Division Intrados Consulting Group 1996 - 2001
Director of Finance

The George Washington University 1991 - 1994
Bachelors, Bachelor of Arts, International Relations

Finance, Capacity Building, Program Management, International Development, Managerial Finance, Analysis, Project Planning, Budgets, Financial Analysis, Grants, Government, Training, Financial Reporting, Contract Management, Management, Budgeting, Negotiation, Leadership, Technical Assistance, Change Management, Risk Management, Auditing, Forecasting, Contract Negotiation, Government Contracting, Accounting, Procurement, Process Improvement, Financial Management, Internal Controls, Financial Modeling, Compliance, Internal Audit, Cost, Business Process Improvement, Planning

Washington, DC

Information Technology And Services

Oracle
Director of Documentation and Knowledge Management Oracle
Senior Manager, Knowledge Management Opower Apr 2015 - Aug 2016
Associate Director, Knowledge Management Opower Oct 2013 - Mar 2015
Senior Manager, Knowledge Management Opower Jul 2010 - Oct 2013
Documentation Manager Objectvideo Nov 2002 - Jul 2010
Documentation Manager Aec Software Jun 2001 - Nov 2002
Technical Writer Centurylink 2000 - 2001
Technical Writer and Process Analyst

William & Mary
Bachelors, English

Online Help, Technical Writing, Software Documentation, Robohelp, Madcap Flare, Content Management, Usability, Single Sourcing, Wikis, Jira, Knowledge Management, Confluence, Online Help Development, Manuals, Project Management, Program Management, Release Notes, Product Management, Camtasia, Information Management, Technical Communication, Framemaker, Snagit, Agile Methodologies, Enterprise Software, User Experience, User Interface Design, User Assistance, Atlassian Jira, Prezi, Knowledge Base, Github, Subversion, Testing, Software Development, Saas, Software As A Service, Agile and Waterfall Methodologies

Omaha, NE

Religious Institutions

Bethel Lutheran Church
Pastor

Houston, TX

Events Services

Mid America Mortgage, Inc
More Than Mortgage Mastro's Restaurants Jun 2017 - Feb 2018
Director of Events Del Frisco's Restaurant Group Feb 2016 - Jun 2017
Sales and Event Planner Global Shop Solutions - Erp Software Nov 2013 - Feb 2016
Tradeshow and Event Coordinator Delaware North 2010 - 2013
Event Manager - Kennedy Space Center Visitor Complex Brevard County Bar Association May 2009 - Jul 2011
Event Coordinator Manpower 2008 - 2009
Event Staffing Florida Micro Beverage Distributors 2006 - 2009
Promotional Staff Manager

University of Central Florida – Rosen College of Hospitality Management 2008 - 2011
Bachelors, Bachelor of Science, Management, Hospitality Management Valencia College 2001 - 2003
Associates

Event Management, Event Planning, Customer Service, Public Speaking, Social Media, Hospitality, Team Building, Trade Shows, Social Media Marketing, Microsoft Office, Hospitality Management, Public Relations, Budgeting, Catering, Special Events, Negotiation, Competent Communicator, Competent Leader, Meetingmatrix, Planning, Coordination, Tourism, Customer Relations, Problem Solving, Promotions, Fundraising, Strategic Planning, Marketing Communications, Social Networking, Online Marketing, Research, Contract Negotiation, Event Marketing, Community Relations, Weddings, Constant Contact, Volunteer Management, Non Profits, Conferences, Marketing Strategy, Advertising, Excel, Outlook, Facebook, Word, Powerpoint, Logistics, Hiring, Staff Training, Photoshop

187 Wolf Rd, Albany, NY 12205

Insurance

Blueshield of Northeastern New York
Customer Service Manager Blueshield of Northeastern New York Dec 2005 - Dec 2015
Contact Center Supervisor Blueshield of Northeastern New York Dec 1997 - Dec 2005
Senior Customer Service Representative Anthem, Inc. Jan 1992 - Nov 1997
Customer Service Representative

Shaker High School 1984 - 1989

Customer Service, Health Insurance, Insurance, Call Centers, Management, Six Sigma, Staff Supervision, Process Improvement, Contact Centers, Claim, Medicare, Business Process Improvement, Quality Assurance, Managed Care, Leadership, U.s. Health Insurance Portability and Accountability Act, Hipaa, Executive Leadership

Transitioning From Manager To Leader

Dacula, GA

Telecommunications

Hyperion Partners Llc
Business To Business Sales Coordinator Verizon Aug 2009 - Apr 2019
Business Operations Coordinator Magical Vacation Planner Aug 2009 - Apr 2019
Personal Vacation Advisor Mast Furniture Nov 1995 - May 2009
Sales Associate Disney Aug 2001 - Jan 2002
Disney College Program

Indiana University Kokomo
Bachelors, Media Studies, Communication

Multitasking, Organization Skills, Event Planning, Time Management, Customer Service Operations, Business Relationship Management

Richmond, VA

Hospital & Health Care

Children's Hospital of Richmond at Vcu
Rehabilitation Technician Richmond Health and Wellness Program Aug 2018 - Dec 2018
Health Science Intern Covenant Woods Jan 2018 - May 2018
Social Work Intern Barnes and Noble Jan 2018 - May 2018
Barista

Virginia Commonwealth University 2015 - 2018

Customer Service, Leadership, Volunteer Management, Employee Training, Teamwork, Interdisciplinary Collaboration