Melissa Grubb

419 Cross Creek Mall, Fayetteville, NC 28303

Retail

Victoria's Secret
Visual Merchandising Manager Tillys Sep 2014 - Aug 2015
Assistant Manager Off Broadway Shoes May 2010 - Aug 2014
Merchandiser

American River College 2009 - 2014

Management, Visual Merchandising, Retail

Alpharetta, GA

Consumer Goods

Rheem Manufacturing Aug 2016 - Oct 2018
Customer Claims Analyst Rheem Manufacturing Aug 2016 - Oct 2018
Cost Coordinator Hoffman & Hoffman, Inc. Sep 2013 - Aug 2016
Warranty Administrator American Express Mar 2006 - Jul 2011
Small Business Customer Care Specialist

Project Management, Sales, Microsoft Office, Account Management, Customer Service, Negotiation, Manufacturing, Team Building, Microsoft Excel

General Manager of Claridge Club at Milstein Properties

Greater New York City Area

Health, Wellness and Fitness

Milstein Properties - New York, NY. since Apr 2012
General Manager of Claridge Club Andaz Hotels by Hyatt - Wall Street,NY Dec 2009 - Oct 2011
Pre-Opening Team- Lead Massage Therapist MOSS SPA Jan 2006 - Apr 2009
Owner/CEO K.S.L.M Columbus Associates Sep 2004 - Jan 2006
Assistant Property Manager

Long Island University, C.W. Post Campus 2002 - 2004
B.S., Health Care and Public Administration New York College for Health Professions 1997 - 1999
A.O.S, Massage Therapy Columbia University in the City of New York 2013
Masters of Science, Strategic Communications

SPA MANAGEMENT • SALES/MARKETING • STRATEGIC PLANNING • BUSINESS DEVELOPMENT, Strategic Planning, Event Planning, Spa, Wellness, Coaching, Marketing, Training, Management, Yoga, Skin Care, Operations Management, Customer Service, Therapeutic Massage, Healing, New Business Development, Event Management, Public Relations, Business Development, Social Media, Public Speaking, Team Building, Aromatherapy, Leadership, Lifestyle

Professional Development: Advanced Spa Management Training for Financial Success, Strategies Incubator with Neil Ducoff (2007); Birthday Presence, Doula Training (2011); 300 Hour Yoga Teacher Training, Yoga Works (2011); 200 Hour Yoga Training, Sonic Yoga (2007) Teacher Training: Rodney Yee, Gurmukh Kaur Khalsa, Cyndi Lee, Kofi Busia, Suzanne Sterling, Shiva Rae and John Friend.

Publications: “Ya gotta go with the flow, even in the workplace” - Long Island Business News “Spa Radar” - American Spa Magazine “Spa Styles” - Les Nouvelles Esthetique & Spa “New Age Comes of Age” - Departures Magazine “Great Treatments” – Dermascope “Spa Treatments & Programs” – Skin Inc. “Before the vows, it’s bridal boot camp” – Times of Huntington “Make Mom’s Day” – Newsday “Holiday Pampering” – Newsday “Green Beauty” – WWD Salon Honors: Les Nouvelles Esthetique & Spa – Spa of the Month (October 2007) Essence Magazine – “Yoga Studios” (December 2008) Huntington Chamber of Commerce – Best New Business (2008)

Sonic Yoga- 200 Hour Yoga Teacher Training
Yoga Works- 300 Hour Teacher Training
Strategies Incubator with Neil Ducoff- Financial Management for Spas
Certified Pool Operator, National Swimmng Pool Foundation

2300 Marsh Ln, Carrollton, TX 75006

Consumer Services

Charity Recycling Partners 2015 - 2016
Office Manager Provident Metals 2015 - 2016
Senior Account Executive

Midwestern State University 2012 - 2014
Bachelors, Bachelor of Arts, International Studies, Global Studies Richland Community College 2009 - 2011
Associates, Associate of Arts

Client Relations, Cross Functional Coordination, Administrative Assistance, Document Preparation, Office Management, Multi Line Phone, Database Management, Appointment Scheduling, Data Entry, Process Improvement, Communication, Computer Correspondence, Receptionist Duties, Teamwor, Microsoft Office, Google Docs, Google Drive

Climax, NC

Mechanical Or Industrial Engineering

Hoffman & Hoffman, Inc.
Warranty Administrator

Whitsett, NC

Mechanical Or Industrial Engineering

Hoffman & Hoffman, Inc.
Warranty Administrator Talley Machinery Corporation 2013 - 2013
Sales Analyst Assistant American Express Mar 2006 - Jul 2011
Customer Care Specialist-Open Small Business Network

Microsoft Office, Customer Service, Manufacturing, Sales, Sales Management, Microsoft Excel, Continuous Improvement, Microsoft Word, Automotive, Process Improvement, Purchasing, Negotiation, Inventory Management, Operations Management, Team Building, Lean Manufacturing, Customer Satisfaction, Strategic Planning, Powerpoint, Budgets, Logistics, Outlook, Project Planning, Leadership, Product Development, Sales Operations, Time Management

English

St Augustine, FL

Hospital & Health Care

Memorial Hospital
Registered Nurse

Illinois Eastern Community Colleges - Olney Central College 2010
University of Phoenix

Whitsett, NC

Telecommunications

Hoffman and Hoffman
Warranty Administrator American Express Mar 2006 - Jul 2011
Customer Care Professional

Continuous Improvement, Supply Chain Management, Lean Manufacturing, Manufacturing, Engineering, Process Improvement, Iso, 5S, Kaizen, Fmea, Value Stream Mapping, Mrp, Automotive, Kanban, Supply Chain