Ayesha Rahim

Memphis, TN

1501 Holleman Dr, College Station, TX 77840

Consumer Services

Intersection Co.
Service Desk Manager, Smart Cities Motivate International Inc. 2017 - 2018
Operations Director, Customer Support and Experience Nyc Bike Share, Llc (Operators of Citi Bike) 2016 - 2017
Operations Manager, Customer Support and Experience Nyc Bike Share, Llc (Operators of Citi Bike) 2015 - 2016
Operations Manager: Quality Assurance Digicon Technologies Ltd 2014 - 2015
Director Operations: Integrated Services For Data and Image Processing Pietro Designs 2010 - 2013
Operations: Support Services Consultant Warid Telecom 2006 - 2009
Senior Manager, Operations Support and Business Intelligence Winrock International 2006 - 2007
Reporting Consultant

The Wharton School 2018
Texas A&M University
Bachelors

Management, Telecommunications, Process Improvement, Team Management, Contract Negotiation, Business Analysis, Project Planning, It Management, Training, System Administration, Crm, Strategy, Cross Functional Team Leadership, Vendor Management, Project Management, Change Management, Team Leadership, Customer Service, Operations Management, Microsoft Office, Call Centers, Time Management, Networking, Teamwork, Key Performance Indicators, Business Process, Leadership, Strategic Planning, Customer Experience, Consulting, Business Strategy, Team Building, Business Intelligence, Google Analytics, Google Docs, Customer Insight, Business Process Improvement, Business Insights, Workflow Management, Process Engineering, User Experience, Customer Experience Management, Software Implementation, Zendesk, Talkdesk, Cisco Call Manager, Avaya Ip Telephony, Shoretel, Netsuite

New York Asian Women's Center Oct 2014 to 2000
Volunteer and Community Service Pietro Designs - Bangalore, Karnataka Dec 2010 to Aug 2013
Consultant (Support Services) WARID TELECOM - Dhaka Dec 2006 to Apr 2009
Senior Manager - Support Center and Business Analysis WINROCK INTERNATIONAL - Dhaka Jun 2006 to Jul 2007
Consultant - Technical Field Documentation BANGLALINK INTERNATIONAL - Dhaka Feb 2006 to May 2006
Consultant - Care Line ARTESYN TECHNOLOGIES - Milpitas, CA Mar 2002 to Jan 2006
Regional Systems Administrator DECISION ONE INC - College Station, TX Dec 2000 to Dec 2001
Level I Tech and Call Center Supervisor

Kellogg School of Management - New York, NY 2015 to 2015
Online Courses in Management Manipal University - Bangalore, Karnataka 2011 to 2013
MBA in Business Management and Administration TEXAS A&M UNIVERSITY - College Station, TX 1998 to 2001
Bachelor of Science

IT Department Management, CRM Design and Implementation, Back Office Operations Management, Process Design and Implementation, Call Center Management, Metrics Design and Analysis, IT Project Management

Brooklyn, NY

Non-Profit Organization Management

Brunel University London
Graduate Student
English Second Language Teacher A.r Soleil & Company P.c
Senior Paralegal

Long Island University 2012 - 2014
Master of Science, Masters Binghamton University 2007 - 2011
Bachelors, Bachelor of Arts, Anthropology

Courts, Legal Writing, Civil Litigation, Intellectual Property, Litigation, Legal Research, Corporate Law, Trials, Legal Assistance

English
Arabic
French
Spanish

Ambling Management Company - Vestal, NY Aug 2010 to Dec 2010
Administrative Assistant Synergy Solutions - Johnson City, NY Jan 2010 to Jul 2010
Customer Service Roberson Museum - Binghamton, NY Jan 2009 to May 2009
Office Intern YWCA - Binghamton, NY Sep 2008 to Dec 2008
Receptionist Nationwide Credit - Vestal, NY Dec 2007 to Mar 2008
Customer Service Representative

City University of New York Graduate Center - New York, NY Jan 2011 to Jan 2013
Master in Middle Eastern Studies State University of New York at Binghamton - Binghamton, NY May 2011
Bachelors of Arts in Socio-cultural Anthropology, Middle Alexandria University - Alexandria Jan 2009
Language

Microsoft Office, Customer Service, Clerical