Education:
University of Arkansas at Little Rock May 1997
Bachelors, Bachelor of Arts
University of Arkansas at Little Rock
Masters, Master of Arts
Skills:
Customer Contact, Help Desk Support, Noc, Market, Level 1, Corrective Actions, Nortel Certified Support, Centrex, Technical Assistance, Nortel, Vendors, Sales, Translation, System Upgrades, Finance, Major Account, Acd, Thesis, Symposium, Pbx, Avaya Aura, Business Requirements, Data Conversion, Tier 2, Management, Design, Vts, Lan Wan, Cs1000, Database Administration, Resolve, Routing, Aviation, Information Systems, Telephone Systems, Human Resources, Faa, Graphs, Guidance, Messaging, Networking, Quotes, Troubleshooting, System, Telecommunications, Business Services, Ip, Switches, Offering, Sage Act, Reports, Agreement, Ethernet, Ncss, Training, Bmc Remedy, Customer Service, Call Pilot, Enterprise Software, Sla, Root Cause, Key Systems, Project Management, Emerging Technologies, Reporting, Call Centers, Analysis, Hardware, Hospitals, Clec, Norstar, Reconfiguration, Telecommunication Systems, Coordination, Voip, Bcm, Composition, 24X7, Configurations, Avaya, Virginia, Applications, On Call, Universities, Long Distance, Communication, Schedules, Ips, System Administration, Quality Assurance, Sip, Customization, Operations, Renovation, T1, Network Administration, Avaya Technologies, Technical Support, Project Planning, Criminal Justice, Otm, Contractual Agreements, Analytical Support, Arkansas, Meridian Mail, Pricing, Ncts, Vienna, Responsibility, Department of Transportation, Nortel Meridian, Rapport, Ticketing, Art, Obtain, Rotation, Google Groups, History, Technical Research, New Installations, Diagnostics, Operational Issues, Software, Compliance, Tdm, Federal Government, Telephony, Invoicing, Etas, Rls, Nec, Business Communications, Tac, Cics, Coordinated, Coordinate, Databases
Certifications:
Avaya Certified Support Specialist (Acss) Communication Manager and Cm Messaging Embedded
Avaya Certified Implementation Specialist (Acis) Communication Manager and Cm Messaging Embedded Rel.6.Xx
Nortel Certified Technology Specialist (Ncts) Converged Ip Telephony Solutions
Nortel Certified Support Specialist (Ncss) Communication Server 1000 Rel.4.0 Database Administration
Nortel Certified Support Specialist (Ncss) Call Pilot Rel.5.0 System Administration