Location:
140 Fountain Pkwy north, Saint Petersburg, FL 33716
Industry:
Information Technology And Services
Work:
Agilex Technologies
- Chantilly, VA since Mar 2012
Contact Center Engagement SME
NC Office of Information Technology Services
- Raleigh, NC Jan 2007 - Mar 2012
IT Manager - Networking Contact Center Services
Atlantic Southeast Airlines, Inc
Aug 2003 - Jan 2007
Station/Duty Manager
Clover Technologies, Inc
Jul 2001 - Jun 2002
General Manager
Mercedes-Benz Credit Corporation
Dec 1985 - Jun 2001
Technology Manager
Education:
Keller Graduate School of Management of DeVry University 2000 - 2001
Fayetteville State University 1980 - 1985
Aurora High School 1976 - 1980
Skills:
Integration, Itil, It Strategy, Business Analysis, Process Improvement, Management, Sdlc, Business Process Improvement, Call Centers, Leadership, Analysis, It Management, Customer Service, Requirements Analysis, System Deployment, Solution Architecture, Visio, Telecommunications, Strategic Planning, Business Process, Team Building, Microsoft Office, Call Center, Enterprise Architecture, It Service Management, Team Management, It Governance, Project Implementation, Requirements Development, Business Management, Customer Relations, Strategic Analysis, Excel, Word, Powerpoint, Supervisory Skills, Outlook, Incident Management, Research, Deployment, Service Desk, Government, Process Engineering, Problem Solving, Windows, Computer Hardware, Service Delivery, Sla, Project Management, Customer Relationship Management
Interests:
Special Needs Children
Children
Economic Empowerment
Civil Rights and Social Action
Education
Environment
Baseball
Basketball
Poverty Alleviation
Human Rights
Golf
Investment
Hunting
Certifications:
Ingram Speechstorm Designer and System Administration
Genesys Administrator and Cc Pulse+ 8 For Real Time Reporting
Genesys Inbound Voice 8 Technical Operations
Itil Pracitioner Examination - Finance & Service Level Management
Equal Employment Opportunity Institue - Managers & Supervisors
Itil V3 Foundation Bridge Examination
Developing User Requirements: the Key To Project Success
Itil V2 Foundation Certificate In It Service Management
Professional Management Grammar Course
Leading Change (Managing Mergers)
Managing the Aspect Callcenter - Basic
Unix System Basics I
Quality Service Skills
Novell Cna Special
Netware 386 System Manager Course
Mable Customer Service Training
License 89537
License Level I
License 03880
License 5181-3969